Return & Replacement Policy
Effective Date: 31/01/2025
We value our customers and strive to provide the best quality products. If you receive a damaged product, the wrong item, or an item that does not match the description, you may be eligible for a return or replacement. Please read our policy carefully before initiating a request.
1. Eligibility for Returns & Replacements
- Customers must inform us within 24 hours of receiving the goods if they wish to
initiate a return or replacement. - Returns or replacements are applicable under the following conditions:
o The product is damaged upon delivery.
o The product is different in color, size, or design from what was ordered.
o The product is defective or has a manufacturing issue - The product must be unused, unwashed, and in its original condition, with all tags
and packaging intact.
2. Return Process
- Customers must send the product back with the original packaging, invoice, and all
original accessories. - Once the returned product is received, our team will inspect it to verify eligibility.
- If approved, we will proceed with the refund or replacement.
3. Refund & Payment Process
- Refunds will be processed within 5-7 working days after receiving and verifying the
returned product. - Customers must provide accurate payment details for a smooth refund process. The
following details must be shared:
o UPI ID / UPI Number / QR Code
o Bank Account Details (Account Holder Name, Bank Name, IFSC Code,
Account Number) - Refunds will be credited to the original payment method or through the preferred
bank/UPI details provided by the customer
4. Important Notes
- Exchange Availability: If the requested replacement is unavailable, customers may
choose an alternative product of the same value or opt for a refund. - Non-Returnable Items: Certain items (such as innerwear, customized products, or
clearance sale items) may not be eligible for returns. - Shipping Costs: Return shipping costs may be the responsibility of the customer
unless the return is due to a seller error (wrong or damaged product).
For any assistance or queries regarding returns, feel free to contact our customer support
team. We are happy to help!