Return & Refund Policy

Effective Date: 31/01/2025

 

 

Thank you for shopping at Pochinki, operated by Krishna Enterprise. We strive to ensure our customers have a satisfying shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be unused, undamaged, and in its original packaging.
  • Items that do not meet these conditions will not be accepted for a return.
  • To initiate a return, please contact us through our contact page: https://pochinki.in/shop-contact/.

Refunds

  • Once your return is received and inspected, we will notify you about the status of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • Items on sale (discounted products) are also eligible for refunds.

Exchanges

  • We offer product exchanges if you receive a defective or incorrect item.
  • To request an exchange, contact us at https://pochinki.in/shop-contact/.
  • The replacement product will be shipped once we receive the returned item.

Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to our error (defective or incorrect product).
  • The product should be sent to the following address: H. No. 1140/4A/34/A GTB NAGAR, Street No. 1/4, Near Pandit Atta Chaki, Mundian Kalan, Ludhiana, Punjab, India.

Contact Us

For any questions regarding our Return & Refund Policy, please visit: https://pochinki.in/shop-contact/.

We appreciate your trust in Pochinki and look forward to serving you again!